Credit Letters¶

The purpose of these letters is to get retail customers to pay their outstanding bills. The functionality works as follows.

1. Statements are printed.
This report prints out a letter for each retail order that has a despatch date, but has not had a previous statement, reminder letter 1, reminder letter 2 or reminder letter 3 printed.
The text on the letter is taken from Administration > Parameters > Credit Letters > Statement Text.
2. Print reminder 1 is printed. This prints out a letter for each retail order that has a despatch date, and has had a statement printed, but not a reminder letter 1, 2 or 3.
The despatch date must be at least 21 days ago.
3. Print reminder 2 is printed. This prints out a letter for each retail order that has a despatch date, has had a statement printed, a reminder letter 1 printed, but not a reminder letter 2 or 3.
The despatch date must be at least 30 days ago.
4. Print reminder 3 is printed. This prints out a letter for each retail order that has a despatch date, has had a statement printed, a reminder letter 1 and 2 printed, but not a reminder letter 3.
The despatch date must be at least 45 days ago.

Administration > Parameters > Credit Letters