Overview
We are pleased to announce that as of August 1st, we will be transitioning our current Redmine support portal to our new platform, Jira. We believe this move will enhance our service capability, streamline operations and provide a better overall user experience for you.
What you need to know:
• Switch-Over Date: Our current Redmine support portal will stop accepting tickets from August 1st and our new Jira support portal will take effect.
• Account Setup: You don't have to worry about setting up your account on the new platform. On the day of the transition, we will send an email with detailed instructions on how to set up your new account, including how to create a password.
• Data Transfer: Rest assured, all your existing tickets from the last couple of years will be transferred over to the new platform to ensure a smooth transition.
We have written a short blog article on our website that goes in to more detail about our old and new systems, explaining why we’re changing and what it means for you.
We recognize that change can be challenging, but we are confident that the move to our new platform will provide you with improved performance, an intuitive interface and additional features to help us better serve you.
As always, our dedicated customer service team will be available to guide you through this transition and address any questions or concerns you may have. Please feel free to contact us if you need any further assistance.
We appreciate your cooperation and understanding during this transitional period. We are excited to welcome you to our new support portal on August 1st.
Thank you for being a loyal and valued customer.
Members
Reporter: Aaron Madsen, Abbey Mount, Abdulla Fatiya, Adam Barnes , Adam Matthews, Adam Throp, Ahmed Mudassar, Alan Hanna, Alex Onet, Alistair Paton, Alistair Speer, Allen Francus, Alyssa Kennedy Watkins, Amanda Frazier, Andre Comitre, Andres Canaveral, Andrew Coombs, Andrew Lake, Andrew Marks, Andrew McCallister, Andrew NNB Tech Support, Andrew Petrychyn, Andy Jones, Andy Meggitt, Angela Irvine, Anthony Katavich, Arfan Mahmood, Arvind Maheshwari, Audrey Taylor, Ausrius Vainauskas, Avinash Nair, Barry Barton, Barry Lyndsell, Barry Seeley, Belinda Coulston, Ben Jones, Benjamin Collingwood-Selby, Besnik Nokaj, Bhaven Selarka, Bilal Hussain, Bob Walker , Boris Sedov, Brendan Hogg, Brett Davies, Brian Bishop, Brian Simpson, Candice Daniel, Caolan Deeney, Carey Flynn, Carl Sly, Carol Baird, Carole Colebrook, Cassim Motala, Charlotte O'Loughlin, Charlotte Scott, Cheryl Bark, Chris Cairns, Chris Haywood-Biles , Chris Smith , Chris Swift, Chris Townsend, Chris Wylie, Christian Friel, Claire Capes, Conor Cartin, Cosmin Begu, Craig Parsons, Dan Molatore, Dan Robb, Danika Barry, Dante Santoni Rodriguez, Darren Laverty, David Friel, David Ortega, David Rea, David Roebuck, Dayne Lucas, Dean Davies, Dean Marshall , Derek Brooks, Diane Russell, Edith Barnes, Edward Grimshaw, Edward Wilson, Eimear Costello, Elena Vengland, Elizabeth Pilkington, Enid Adorno, Eoin O'Reilly, Erik Sampang, Everett Skrypnyk, Fahed Shreih, Fayaq Ali, Felipe Alvano, Francisco Montada, Gail Gladwell, Garth Parsons, Gary Bradshaw, Gary McBeth, Ged Hartshorn, Gemma Burgess, Gerry Kelly, Gill Barnes, Girts Kalnins, Gloria Durrand, Guillermo Padilla, Hannah Lancaster, Hannah Wing, Harold McCloy, Harrison Burdett, Harry Hare, Hawa Karolia, Helen Dale, Helen Stebbings, Howard Marshall , Howard Rothman, Ian Brown , Ian Cassidy, Ian Large , Ian Pratt, Irene Sheehy, Iria Otero, Jacek Jackowski, Jacqueline Jeffrey, James Marsh, Jamie Gaffney, Jamie Rolston, Jane Birtwell, Jane Roper, Jane Watt, Janine Wain, Jared Watson, Jason Jeffrey, Jeff Bridge, Jessica McGee, Jim Lingenfelter, Joanne McDonald, Joanne Whyatt, Joe Pla Jr. , John Beaven, John Dupre, John Foster, John Gaudelli, John Smith, Jon Hopson, Jonathan Davidson, Jonathan Orr, Jonathan Thomas, Jose Perez, Josh Alton, Jovita Butkute, Jurate Minkeviciute, Justas Gradickas, Justin Colville, Kamil Babinski, Karen Ring, Karen Walker, Kathy Palmer, Katie McManaman, Katy Bickerdyke, Kelly Bayman, Kevin Stewart , Kevin Taylor, Khan Khubaib, Kieren Wills, Kirstie Gibbons, Kristi Colt, Kristina Curtis, Kumar Muthu, Kunal Desai, Lauren Swaby, Lee Nixon, Lewis Cooper, Liam Riches, Liliana Valle, Lina Kašauskaitė, Lisa McGreevy, Llanie Blasco, Mahesh Pacharne, Manny Garcia, Mantas Siuska, Mantas Jančauskas, Maria Aburto, Marie Bond, Marius Kurauskas, Mark Hayes, Mark Lewis, Mark Madsen, Mark Vink, Mark Weatherburn, Mark Whiteoak, Marlena Arapi, Matt Buxton, Matthew Bamford, Matthew Forde, Matthew Parsons, Matty Laverty, Michael Ellingworth , Michael Gill, Michelle Collins, Mick Gilder, Mickey Bowles, Mike Chapman, Mike Neal, Mindaugas Pupale, Mitch Kalnajs, Mo Heangora, Monica Tucker, Moses Falkowitz, Mr Sellasamy, Narooz Soliman, Natalie Bowen, Natalie Smith, Nathan Graham, Nathan Pipitone, Nelson Landaverde, Nestor Rivera, Nick Roper, Noelle Kelly, Oliver Hudson, Omar Dube, Pat Weaver, Patrick Bellmore, Patrick McCullough, Patrick Meehan, Patrick Naughton, Patryk Zmijewski, Paul Hopkins, Paul McDermott, Paul Trimby, Paula Young, Pauline McDonnell, Peter Ford, Peter Harrison, Peter Kearney, Peter McQuibban, Peter O’Leary, Phil Lamothe, Philip O’Brien , Philip Whitehouse, Phillip McCloy, Prabhakar Srivastav, Prakash Pillai, Princess Karen, Rachel Henderson, Rajnish Gurchale, Raul B, Ray 4th, Rebecca Pooley, Rey Rivera, Rich Peters, Richard Alton, Richard Ford, Richard Heard, Richard Humphries, Richard Pask, Richard Potter, Richard Smith, Rory McCutcheon, Russell Gardiner, Ryan Parsons, Ryan Price, Rytis Kalpokas, Sam Bates, Sarah Delaney, Sarah Pickett, Sarah Seager, Sean McAuley, Sebastien Blanchet, Shaina Govender, Sharon Childs, Shaun Cassidy, Shaun Luckie, Shaun Welsh, Shirley Gilmore, Simon Myatt, Simon Young, Siobhan Cruickshank, Sophie Comelli, Spencer Francus, Srini Vasan, Stacy Jacob, Stef Keegan, Stella Mooney, Steph Hudson, Stephen Docherty, Stephen Boyle, Stephen Kelly, Stephenie Varley, Steve Gregg, Steve Jenkinson, Steve Nuss, Steve Ross, Steve Spencer, Steven Goode, Steven Hamilton, Stuart Amery, Stuart Griffiths, Stuart Hartley , Stuart McAlpine, Sue Atkins, Sue Howram, Susan Barry, Susana King, Suzannah Chatburn, Tania Watts, Tarquin Evans, Terry Gensler, Test Test, Tierney Parsons, Tim Pendleton, Tom O'Loughlin, Tomas Mendonca, Tony Lovette, Tony Westgarth, Trevor Myatt, Uma Keshari, Uniserve MSP, Vanessa Villacis, Vicky Gayle, Vince Saiz, Vincent Claus, Vishal Mohan, Vishal Vasa, Wade Gaulding, Warren Sutton, Wayne Borcherds, Wayne Whiteside, William Liu, William McKenzie, Yuniel Díaz, Zachary Medeiros, Zoe Lane