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We are pleased to announce that as of August 1st, we will be transitioning our current Redmine support portal to our new platform, Jira. We believe this move will enhance our service capability, streamline operations and provide a better overall user experience for you.
What you need to know:
• Switch-Over Date: Our current Redmine support portal will stop accepting tickets from August 1st and our new Jira support portal will take effect.
• Account Setup: You don't have to worry about setting up your account on the new platform. On the day of the transition, we will send an email with detailed instructions on how to set up your new account, including how to create a password.
• Data Transfer: Rest assured, all your existing tickets from the last couple of years will be transferred over to the new platform to ensure a smooth transition.
We have written a short blog article on our website that goes in to more detail about our old and new systems, explaining why we’re changing and what it means for you.
We recognize that change can be challenging, but we are confident that the move to our new platform will provide you with improved performance, an intuitive interface and additional features to help us better serve you.
As always, our dedicated customer service team will be available to guide you through this transition and address any questions or concerns you may have. Please feel free to contact us if you need any further assistance.
We appreciate your cooperation and understanding during this transitional period. We are excited to welcome you to our new support portal on August 1st.
Thank you for being a loyal and valued customer.